AI
Agent Handoff Patterns With Human Review
Design AI agent handoffs with clear autonomy tiers, context packets, audit trails, and queue SLAs so humans stay in control of high-stakes decisions.
Read articleAI Agents & Chatbots
AIAgents & Chatbots That Work While You Sleep
POWERFUL
Custom AI assistants for customer support, lead capture, internal knowledge bases, and multi-agent systems. Built on Claude, ChatGPT, or open-source models — conversationally designed, trained on your data, and deployed to work 24/7.
Real case studies
Named work, not vanity counts
Deploy AI agents that handle multi-turn conversations, resolve common support tickets instantly, and escalate complex issues with full conversation context to your human team — reducing support costs without sacrificing quality.
Our Expertise
End-to-End AI Agents & Chatbots
Custom AI assistants for customer support, lead capture, internal knowledge bases, and multi-agent systems. Built on Claude, ChatGPT, or open-source models — conversationally designed, trained on your data, and deployed to work 24/7.
Our AI Agents & Chatbots Services
Custom Claude & GPT Agent Builds
Bespoke AI assistants built on the world's most capable foundational models — fine-tuned with your company data, branded voice, and specific operational rules.
RAG (Retrieval-Augmented Generation)
Implementing vector search over your private knowledge base so your AI agent answers from real company data — not hallucinated generalisations.
Chat UI & Voice Interface Design
Premium, on-brand conversational interfaces for web, mobile, and voice — designed to feel natural and human, not robotic and frustrating.
Safety Guardrails & Brand Protection
Strict ethical boundaries, PII handling rules, topic restrictions, and escalation logic to keep your AI agent on-brand, compliant, and safe at every interaction.
AI Agents & Chatbots Technology Stack
Tools we actually use on client systems — n8n, Next.js, HubSpot, and the rest of the stack.
Our Work
Client case studies
Our Process
Our AI Agents & Chatbots Process
We follow a meticulous, transparent process that ensures your ai agents & chatbots project is delivered flawlessly, securely, and completely tailored to your business goals.
01
Persona & Goal Definition
- We define the agent's specific role, tone of voice, operational boundaries, and success metrics — aligned precisely to your brand personality and the business outcome it must deliver.
02
Knowledge Ingestion & Vector Training
- We ingest and vectorize your company data — PDFs, URLs, databases, support transcripts — into a secure vector store, giving the AI factual, real-time grounding in your specific business context.
03
Flow Engineering & API Integration
- Our engineers build the conversational logic, trigger conditions, and backend API integrations that allow the agent to not just talk — but actually take actions inside your tools and systems.
04
Launch, Monitor & Optimise
- We deploy the agent, monitor real conversation logs for edge cases and failures, and continuously refine prompts, guardrails, and responses to drive accuracy and helpfulness toward 99%+.
Industries we actually know how to run
01
Insurance & Insurtech
Built for brokers and insurtech operators — renewals, lead routing, and public sites that keep working after hours.
What we deliver
Broker websites, custom web apps, HubSpot and BMS-connected automation, technical SEO, and lead distribution that doesn’t rely on walk-ins alone.
4+
Years working inside insurance and insurtech operations.
Global
Brokers and carriers in US · Canada · Europe · India · Dubai.
Case studies
02
Local service businesses
Websites and intake systems for operators who win on referrals — and lose hours to manual quoting.
What we deliver
Conversion-built sites (Webflow / Next.js), quote and enquiry forms, CRM notifications, and task pipelines so every lead gets a clean handoff.
Since 2020
Helping service operators automate the day-to-day.
6-mo+
Minimum retainers — systems that compound, not one-off launches.
Case studies
03
E-commerce & fulfillment
Storefronts and organic growth for brands that need performance infrastructure — not just a pretty shop.
What we deliver
Shopify and headless storefronts, technical SEO, landing-page optimization, schema, and content systems built for long-term organic demand.
DTC + B2B
Direct brands and fulfillment operators in the stack.
SEO-led
Multi-year organic programs, not 90-day campaigns.
Case studies
04
Custom web platforms
Product-grade apps for operators who outgrew templates — office finders, quote engines, and admin tools.
What we deliver
Next.js applications, admin dashboards, third-party insurance API integrations, and search-ready public surfaces wired into the rest of the stack.
100+
Offices searchable in InsureBC’s custom office-finder app.
Full-stack
Public site + admin + integrations in one engagement.
Case studies
From the blog
Notes on AI Agents & Chatbots
Practical articles from the DigiiMark team — how we think about the systems behind this service, without the buzzword stack.
AI
AI & Automation for B2B Operators
DigiiMark’s AI & Automation hub: workflows, grounded AI, agents, and human review — with links to guardrails, RAG, and handoff spokes.
Read article
AI
RAG Pipelines for Messy Knowledge Bases
Build RAG pipelines for messy source data with hygiene registers, structure-aware chunking, freshness clocks, and grounding evals operators can run.
Read articleFAQs
Common questions about AI Agents & Chatbots
Straight answers before you book a call — what this service covers, how we work, and where AI fits without inventing outcomes.
Escalate on ambiguity, high-stakes commitments, compliance topics, angry customers, or anytime the retrieval confidence is low. The handoff should include why the agent stopped and what it already tried, so the human does not restart from zero.