Air1 Insurance: A Self-Improving AI Agent That Reclaims an Hour a Day
A self-improving AI agent that filters and prioritizes every inbound lead in real time — saving each Air1 broker over an hour of manual triage every day, and getting sharper with every decision.
About Air1 Insurance
As one of Canada's leading aviation insurance specialists, Air1 was generating a healthy volume of inbound leads across multiple channels. The volume wasn't the problem — the manual triage was.
The Challenge
Aviation insurance has highly specific qualification criteria — aircraft type, intended use, pilot experience, hangar location, coverage profile. Not every inquiry carries equal weight, and Air1's brokers were spending a meaningful chunk of every workday manually sorting, scoring, and re-sorting inbound leads. It worked, but it ate hours that should have gone into quote work and client conversations — and it didn't stay sorted as new leads arrived.
Key Challenges We Conquered
Complex qualification criteria
Aircraft type, private vs commercial use, pilot experience, hangar location and coverage profile all change a lead's weight.
Hours lost to manual sorting
Brokers spent a meaningful chunk of every day scoring and re-sorting leads instead of quoting and closing.
Priorities that never stay sorted
As new leads arrive, yesterday's respond-first gets displaced — and no one had time to constantly re-rank.
Tools & Platforms Used
Best-in-class tools selected specifically for this project's requirements.
The Results
+1 Hour/Day
Reclaimed Per Broker
Roughly 5 hours a week, or 250+ hours per broker per year, returned from manual triage.
100%
Of Leads Auto-Triaged
Every inbound lead, from any channel, auto-scored and prioritized within seconds.
Self-Improving
Learns From Outcomes
As brokers convert or deprioritize leads, the agent refines its scoring autonomously — no manual rule updates.
Live Queue
Always-Ranked Pipeline
The broker dashboard always shows a ranked, real-time queue of what to work next.
Higher-Leverage
Reclaimed Broker Time
Brokers now spend the time on quoting, negotiating, and closing — not sorting.
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