Agent handoff patterns that preserve human review

Agents should amplify humans—especially in regulated workflows and high-stakes approvals. The failure mode is automation that hides decisions until something breaks publicly. Handoff design is product design.

When to escalate

• Low model confidence or contradictory tool results
• Sensitive categories (financial advice, medical, legal)
• Any action with irreversible side effects (payments, cancellations, data deletion)

How to log decisions

Capture prompts, tool calls, policy version, and human overrides in an auditable trail—without storing unnecessary PII.

Pattern	Why it works
Tiered autonomy	Speed for safe cases; review for risky cases
Queue SLAs	Humans are part of the system, not a sponge
Clear “why escalated”	Faster resolution + training signal

SLAs support teams will follow

If escalation is constant, the agent scope is wrong. Tune boundaries with real ticket data—not demo optimism.

DigiiMark builds agent workflows that scale without eroding trust—because handoffs are explicit, measurable, and humane.